Refund Policy
Last updated: October 2026
We want you to love your Reposa travel pillow. If you don't, you're covered by our 30-day guarantee.
30-day money-back guarantee
You have 30 days from the date you receive your order to ask for a return. Try it risk-free: if you're not satisfied, we'll refund 100% of the price you paid for the product, no questions asked.
How to request a return
- Contact us through the Contact page of our store with your order number and the email used at checkout.
- We'll reply within 1 to 2 business days with return instructions.
- Once we confirm the return, we'll process your refund.
Refund timing
Refunds are issued to your original payment method within 5 to 10 business days after approval. Your bank or card issuer may take additional time to show the credit.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with a photo of the item. We'll send a free replacement or give you a full refund, your choice.
Conditions
- Items must be returned in reasonable condition and with the original packaging when possible.
- Do not send items back without contacting us first, as returns sent without authorization may not be processed.
- Shipping costs are not refundable, except when the return is due to our error.
Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have not shipped can be cancelled and fully refunded.